What Skills Will You Learn?
1. HardwareIdentifying using and connecting hardware components and devices
2. Operating Systems
Install and support Windows OS including command line and client support, system configuration imaging and troubleshooting for Mac OS, Chrome OS, Android and Linux OS
3. Software Troubleshooting
Troubleshoot PC and mobile device issues including common OS, malware and security issues
4. Networking
Explain types of networks and connections including TCP/IP, WIFI and SOHO
5. Troubleshooting
Troubleshoot real-world device and network issues quickly and efficiently
6. Security
Identify and protect against security vulnerabilities for devices and their network connections
7. Mobile Devices
Install and configure laptops and other mobile devices and support applications to ensure connectivity for end users
8. Virtualization and Cloud Computing
Compare and contrast cloud computing concepts and set up client-side virtualization
9. Operational Procedures
Follow best practices for safety, environmental impacts, and communication and professionalism
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